The participant from South Africa couldn't offer a doc after which you can wound up taking part in all his cash. Afterwards, the participant's account was verified and he gained the cashback reward he was eligible for. We turned down the complaint because he dropped the money.
Concerning the ask for for bank statements, we apologize if this has caused inconvenience. Our intention is to guarantee the security and integrity of our platform, which often involves more documentation for verification functions.
Following we had contacted the casino, they claimed it was a specialized error and forwarded The problem to their payment company. Eventually, the player verified that he experienced obtained the remaining 5,000€. The casino thanked the player for his patience and confirmed the successful transactions. We then closed the criticism as 'fixed'.
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We apologize for almost any inconvenience attributable to the prolonged verification method. We aim to equilibrium thoroughness with effectiveness to make sure a protected gaming surroundings.
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We apologize for almost any inconvenience you knowledgeable with our casino. We attempt to provide a clean and pleasant experience for our players, and we regret that we didn't meet your anticipations in this case.
We experienced suggested the participant to anticipate the standard 14-working day processing time for withdrawals. Inevitably, the player verified that he had gained his dollars, Even though he expressed disappointment While using the casino's slow reaction time. The issue had been effectively resolved.
The complainant confirmed the payment was efficiently credited to this payment method. The grievance is resolved.
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